Privacy Policy
Last Updated
October 2026
Contact
programs@oasisyouthcare.org
Oasis Youth Care Programs (“Oasis”, “we”, “our”, “us”) is committed to protecting the privacy of the personal information of the youth we support, their families, donors, volunteers, employees, and community partners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
We value the trust placed in us and recognize that maintaining this trust requires transparency and accountability in how we handle personal information.
Information We Collect
We collect only the personal information necessary to provide our programs, services, and organizational operations. This may include:
Name, age, and contact information
Parent/guardian contact information
Emergency contact details
Program participation records
Health or support information relevant to service delivery
Donation and payment information
Email address and communication preferences
Records of interactions with our staff or programs
We do not collect more information than required for the identified purposes.
How We Use Personal Information
We use personal information to:
Provide youth with safe, supportive, and individualized care
Communicate with youth, families, donors, and partners
Manage program participation and service delivery
Process donations and issue tax receipts
Maintain accurate organizational records
Comply with legal, regulatory, and reporting requirements
Improve our programs and services
Send updates, newsletters, or organizational communications (with opt‑out options)
We will not use personal information for purposes other than those identified without obtaining additional consent.
We obtain consent before collecting, using, or disclosing personal information, except where permitted or required by law. Consent may be written, verbal, electronic, or implied through participation in our programs.
For minors, consent is obtained from a parent or legal guardian.
Individuals may withdraw consent at any time, subject to legal or contractual restrictions.
Disclosure of Personal Information
We do not sell, rent, or trade personal information.
We may share personal information only:
With staff or volunteers on a “need‑to‑know” basis
With service providers who assist us under confidentiality agreements
When required by law (e.g., subpoenas, safety concerns)
With other agencies or professionals, only with consent, when coordinated care is necessary
SMS and Electronic Communications
If you opt in to receive SMS or electronic communications from Oasis:
You consent to receiving program updates, appointment reminders, or organizational notices
You may opt out at any time by replying STOP
Message and data rates may apply
We do not share SMS subscription lists with third parties
Our website may use cookies or similar technologies to improve user experience, analyze usage, and support website functionality.
You may disable cookies through your browser settings, though some features may not function properly.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory requirements.
Information that is no longer required is securely destroyed, anonymized, or archived.
We protect personal information through administrative, technical, and physical safeguards, including:
Secure storage systems
Restricted access to personal information
Staff and volunteer confidentiality requirements
Secure destruction of records
Encryption and secure communication tools where appropriate
Access and Correction Rights
Individuals have the right to:
Request access to their personal information
Request corrections to inaccurate or incomplete information
Withdraw consent for future use
Request information about how their data has been used or shared
Requests can be made using the contact information below.
Our website may contain links to external sites.
We are not responsible for the privacy practices of these third‑party websites.
We may update this Privacy Policy periodically.
The revised version will be posted on our website with the updated effective date.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Oasis Youth Care Programs
1255 Gainsborough Dr
Oakville, ON L6H 2H5
Email: info@oasisyouthcare.com
Phone: +1 (905) 901‑4949